Clover Care Protection

Extended Clover Protection

The Clover Care protection plan is an optional extended protection program that provides coverage for accidental damage and manufacturer defects on eligible Clover devices beyond the standard 1-year manufacturer warranty.

Coverage Overview

• Coverage for up to three (3) years from the device’s original shipment date

• Protection against manufacturer defects, faulty devices, and accidental damage

• A maximum of three (3) device replacements during the Clover Care term

Coverage Rules & Limitations

• Clover Care coverage does not carry over when a device is re-provisioned

• Clover Care cannot be added to re-provisioned Clover devices

• Coverage applies only to eligible devices enrolled within the allowed timeframe

Replacement Devices

When a device covered under Clover Care is replaced:

• Remaining Clover Care coverage is automatically transferred to the replacement device’s serial number

• Coverage continues for the original Clover Care term

• Coverage timelines do not reset after a replacement

• Replacement devices ship next business day if ordered by 5:30 PM EST on a business day

Enrollment Eligibility

Clover Care may be added:

• During initial merchant account onboarding

• Within one (1) year of the device’s original shipment date

IMPORTANT: After the one-year window has passed, Clover Care can no longer be added to an account.

Standard Manufacturer Warranty (Non–Clover Care)

Devices without Clover Care have:

• A standard one (1) year manufacturer warranty comes with all hardware

• Replacement devices shipped within 24 hours if ordered by 5:30 PM EST on a business day

• Replacement coverage valid only for the remaining portion of the original warranty term

Re-provisioned devices:

• The standard 12-month Clover manufacturer warranty remains valid when a device is re-provisioned

• Clover Care cannot be added to a device that's already been re-provisioned

How to Request Clover Care

Email hello@atlaspayments.co and include the following:

• Merchant DBA name & MID

• Device(s) that need to be added

• Quantity of each device

Upon receipt of the request, a Clover Care Protection Plan document will be sent for e-signature using the merchant’s email address and phone number on file, and is sent the same day.

Merchant Requirements

To successfully add Clover Care, the merchant must:

• Sign the Clover Care Protection Plan agreement

• Pay the total fees for all insured devices (if appliable)

Clover Care Pricing

NOTE: Please review our Payment Programs to understand how these payment options are structured.

NOTE: Clover Care is not available for Clover Kiosk devices right now.